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HOW CAN WE HELP YOU?
Need some assistance using AiCure? One of our Knowledge Base articles may be able to help!
AiCure
WELCOME TO OUR HELP CENTER
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GETTING STARTED Explore the getting started guide for a checklist of all of the pertinent information you need to get going.
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KNOWLEDGE BASE Most questions can be answered in our knowledge base, just click on this block and explore all articles.
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AiCure Legacy Support Articles If your trial is using the AiCure (orange) app, please refer to articles here
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CONTACT US Reach out to our support team! Our Over the Phone Support is Available Monday - Friday 9 AM - 6 PM ET Business Days
General Step-by-step instructions for everyday usage of the Patient Connect app and AiCure dashboards.
All General Articles
- How to Register a Patient Connect App Participant ★
- How to Start Next Period on the Dashboard ★
- How to Deactivate a Patient Connect app Participant ★
- How to Navigate the AICure Sponsor Dashboard
- How to Switch from the Patient Connect app to Two-Way SMS Text
- How to Use the Patient Connect App PIN Code
Frequently Asked Questions (FAQ) Frequently asked questions regarding the usage of the Patient Connect app and AiCure dashboards.
General
- How to Open an AiCure Technical Support Ticket ★
- Why Isn't My Participant Receiving SMS Text Messages from AiCure?
- What to Do if My Participant is Unable to Use the App?
- What Does the "Follow Up" Message Mean?
- How do participants turn off the SMS text message reminders?
- How long does it take for a change on the Site Coordinator Dashboard to reflect on the Sponsor Dashboard?
AiCure Account
- Site and User Tracker (SUT)
- How Do I submit AiCure Access Requests as a Sponsor/CRA/CRO?
- Details on my AiCure account need to be updated. How do I change them?
- How do I Request AiCure Access as a Site Coordinator?
- I requested a password reset, when does the link in the email expire?
- My AiCure Welcome Email expired. How do I get a new one?
Reimbursements
Data Change Requests
Devices / Supplies / Shipping Articles regarding devices and other supplies, initial device/supply shipments, returns, and replacements.
All Devices / Supplies / Shipping Articles
- How to Troubleshoot Device Power/Battery Issues
- How to Troubleshoot AiCure Device Internet Connection Issues
- How to Submit Device & Supply Requests
- How to Reset a Provisioned Device
- How to Inspect AiCure Devices Upon Receipt
- How to Connect the AiCure Provisioned Device to WiFi