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Need some assistance using AiCure? One of our Knowledge Base articles may be able to help!

All General Articles

  • How to Register a Patient Connect App Participant ★
    After a patient has voluntarily agreed to participate in the study and signed the informed consent form, the site coordinator must register the patient in AiCure. Please note that most trials have a screening period even if the participant is not dosing during the screening period of the trial all participants should be registered during screening and not wait until the randomization date. When...
  • How to Start Next Period on the Dashboard ★
    Q: My participant has completed their period and is ready to move to the next. How do I start the next period?A: This change cannot be reverted if all steps are followed, so please ensure the participant is ready to be moved into the next period before proceeding. If the participant is ready, they may be moved to the next period by following the steps below: Part 1: On the DashboardClick Here f...
  • How to Deactivate a Patient Connect app Participant ★
    This article details the process of deactivating a participant as a Patient Connect app user. If you are looking for instructions on how to deactivate a participant as a Two-Way Texting user, please refer to the following article: How to Deactivate a Two-Way Texting Participant Q: Can you briefly describe the main steps involved in deactivating a Patient Connect app participant on the dashboard...
  • How to Navigate the AICure Sponsor Dashboard
    Table of contentsSTUDY LEVEL DATASITE LEVEL DATAPARTICIPANT LEVEL DATA: IntroductionThe Sponsor Dashboard allows the study team to monitor on-demand access to study, country, site and participant-level data.By using the tabs on the left-hand side, the study team can quickly navigate through the data.   STUDY LEVEL DATA:Back to topAt the Study Level, teams can monitor the number of active partic...
  • How to Switch from the Patient Connect app to Two-Way SMS Text
    Q: I registered my participant as a Patient Connect app user, however I need to switch them to Two-Way SMS Text instead. How can I do this?A: For certain trials, you can register your participant so they can log their daily activities in two different ways: using the Patient Connect app, and through Two-Way SMS text. If you originally registered your participant as a Patient Connect app user an...
  • How to Use the Patient Connect App PIN Code
    Q: My trial is configured to utilize the Patient Connect app PIN code. How does this feature work?A: Depending on the configuration of your trial, your participant may be required to set up a PIN code within the Patient Connect app. This adds a layer of extra security to ensure only the participant can complete activities within the app.After being activated in the app, the participant will cre...
  • How to Deactivate a Two-Way Texting Participant
    This article details the process of deactivating a participant as a Two-Way Texting user. If you are looking for instructions on how to deactivate a participant as a Patient Connect app user, please refer to the following article: How to Deactivate a Patient Connect app Participant Q: How do I deactivate a participant who was enrolled with Two-Way Texting?A: Deactivating a Two-Way Texting parti...
  • How to Register a Two-Way Texting Participant
    Depending on your trial's configuration, there may be more than one way to register a participant: either as a Patient Connect app user or a Two-Way Texting user. Patient Connect app users complete their scheduled dosing and questionnaires through the Patient Connect mobile app. If you would like to register the participant with this option, please refer to the following KB Article: How to Regi...
  • How to Change the Treatment Regimen on the Dashboard
    Q: How do I change the treatment regimen for my participant? A:  If your trial is configured with different treatment regimens, you can follow the steps below to change it:   Part 1: On the Dashboard Click Here for Part 1 of the Video Tutorial Log into the AiCure portal (login.aicure.com) and select your study Click on the Participant ID Click on the PARTICIPANT SETTINGS tab Click on the MANA...
  • AiCure Support Phone Numbers by Country
    Need over-the-phone support? Our phone support is available Monday - Friday 9 AM - 6 PM ET Business Days. Please Note: If you are a study participant/subject/patient, please reach out to your site for assistance. For your privacy, we cannot provide direct phone, email, or ticket assistance. The Study Coordinator located at your site will be able to assist with any questions you may have or reac...
  • Site Coordinator Checklist

  • How to Add Clinic Visits to the Dashboard
    Q: How do I create new clinic visits for my participant? A: Depending on your trial, you can add new visits to the calendar by following the steps below:   Part 1: On the Dashboard Click Here for Part 1 of the Video Tutorial Log into the AiCure portal (login.aicure.com) and select your study Click on the Participant ID to get the dropdown menus Click on the CALENDAR tab Hover your mouse...
  • How is a User or Site added to the AiCure Dashboards
    Q: How can I have a user or site added to the AiCure Dashboard? A: After a Site is confirmed by the sponsor/CRO, Authorized Requestors submit the User/Site information to AiCure via the Site and User Tracker (SUT). The SUT contains Site shipping information and sponsor and site user contact information. The site is responsible for providing any changes to this information to the sponsor/CRO Th...
  • How to Print Reports from the Site Coordinator Dashboard
    Click Here for the Video Tutorial Q: How do I print a report from the Site Coordinator dashboard?A: The SC dashboard is intended to be used as an e-diary. As such, the printable reports are a cumulative summary for each individual participant from the day they are registered to the day they are deactivated (or the day the report is printed, whichever comes first). You can a summary for a specif...
  • How to Change the Language of the Patient Connect App
    Q: How do I change the language of the Patient Connect App? A: You can change the language of the Patient Connect app from the Site Coordinator Dashboard by following the steps below:   Part 1: On the Dashboard Click Here for Part 1 of the Video Tutorial Log into the AiCure portal (login.aicure.com) and choose your study Click on the Participant ID to get the dropdown menus Click on the PARTIC...
  • How to Modify A Clinic Visit on the Dashboard
    Q: I need to modify/remove an existing visit on the site coordinator dashboard. How can I do that?A: You can modify a visit by following the steps below: Part 1: On the DashboardClick Here for Part 1 of the Video Tutorial Log into the AiCure portal (login.aicure.com) Choose your study Click on the Participant ID to get the dropdown menus Click on the CALENDAR tab Identify the date the existing...
  • How to Download the Patient Connect App on a Personal Device
    Click Here for the Video Tutorial Q: My participant would like to download and use the Patient Connect App on their personal device. How do we get it?A: First, please confirm that the participant device is not listed in our device incompatibility document and meets the minimum specifications. The app the participant will be using is called Patient Connect by AiCure and has the following purple ...
  • How to Reclassify a Dose on the Dashboard
    Click Here for the Video Tutorial Q: My participant has missed doses on the dashboard, but they confirmed that they dosed without the app. Can I reclassify them on the dashboard to reflect this?A: Yes, you can reclassify them by following the steps below: Log into the AiCure portal (login.aicure.com) and select your study Click on the Participant ID you would like to reclassify doses for Click ...
  • How to Add Interventions to the Dashboard
    Click Here for the Video TutorialQ: How do I add an intervention to the dashboard?A: You can add an intervention by following the steps below: Log into the AiCure Portal (login.aicure.com) and select your study Select the participant you would like to add the intervention for Click on the CALENDAR tab Identify the date you would like to add the intervention to and hover your mouse over it. A pe...
  • How to Reset Your AiCure Password
    Q: I’ve forgotten my password to the AiCure Dashboard? How do I reset it?A: Please follow the steps below to reset your password: Click on the “Forgot Password?” link on the AiCure login page (login.aicure.com) Enter the email address you use to access AiCure and click “Send Reset Link” Check your email inbox for an email from AiCure Notifications (notify@aicure.com) with the subject line “Forg...
  • How to Self Report Doses in the Patient Connect App
    Click Here for the Video TutorialQ: My participant has already taken their dose without using the Patient Connect app. How can they use the app to report this?A: The participant can follow the steps below to submit a Self-Reported dose: Open the Patient Connect app on their device If they are still within the dosing window for that day, they can tap on the “Medication Already Taken” button loca...
  • How to Update Participant’s Phone Number on the Dashboard
    Click Here for the Video Tutorial Q: My participant’s phone number has changed. How do I update it on the dashboard?A: You can update your participant’s phone number by following the steps below: Log into the AiCure portal (login.aicure.com) and select your study Click on the Participant ID to get the dropdown menus Click on PARTICIPANT SETTINGS Click on the MANAGE PARTICIPANT dropdown Select ...
  • How to Video Chat With a Participant
    Q: Is it possible to video chat with my participant?A: Your trial may utilize AiCure's secure and encrypted video chat capability for a virtual clinic visit, or as another option for connecting remotely with your participant. AiCure secure video chat requires the patient connect app to initiate from site staff. This requires you to download the AiCure Patient Connect app onto your personal smar...
  • How to Send an SMS Text Message to a Participant
    Click Here for the Video Tutorial Q: How do I send my participant an SMS Text Message from the dashboard?A: If you need to follow up with a participant, you can use the dashboard to send SMS messages directly to them. Please follow the steps below: Log into the AiCure portal (login.aicure.com) and select your study Click on the Participant ID to get the dropdown menus Click on CONTACT PARTICIPA...
  • How to Remove A Pending Update From the Dashboard
    Click Here for the Video TutorialQ: I accidentally initiated an update on the dashboard, how do I remove it?A: Updates can be removed from the dashboard if the participant has not yet opened their app and started downloading it. Please follow the steps below to remove it: Log into the AiCure portal (login.aicure.com) and select your study Click on the Participant ID Click on the PARTICIPANT SET...
  • How to Re-link Participant to A Device
    Click Here for the Video TutorialQ: How do I re-link my participant to the same device or to a different one?A: Participants can be re-linked to their current device or a different one by using an Activation Code just like when they were first registered. To get that code and re-relink the participant, please follow the steps below: Part 1: Preparing the deviceIf the participant is using their ...
  • How to Extend the Period Duration on the Dashboard
    Q: How do I extend the duration of my participant’s current period on the dashboard?A: This is useful for changing the End Date/Randomization date for a participant prior to it passing. Please follow the steps below to change the End Date of their current period:Part A: On the DashboardClick Here for Part 1 of the Video Tutorial Log into the AiCure portal (login.aicure.com) and choose your stud...
  • How to Change the Dosing Reminder Time
    Click Here for the Video Tutorial   Please Note: The reminder time is for IP Dosing. This notification reminder cannot be changed if the participant is not in a phase that requires IP dosing (e.g. a questionnaire only screening period). Alarms for other functions such as visits or ePRO, cannot be changed.   Q: How can my participant change the dosing reminder time?A: The participant can change ...
  • Dosing Classifications/Types
    Q: In what ways can Dosing be recorded on the dashboard? A: There are various classifications for dosing indicated by different symbols on the dashboard. The classifications are as follows:     DEFINITIONS:   MISSED: the participant did not use the app to confirm dosing within the allowed dosing window.  Please follow up with the participant using the following suggested steps: Remind the par...
  • How to Identify and Remedy Pending Doses on the Dashboard
    Q: The doses for my participant show as “Pending”. What does this mean and how do I resolve this?A: On the Site Coordinator dashboard, pending doses display as rectangles with dashed lines  While on the Sponsor/ADI dashboard, pending doses display as gray boxes  Doses show as “Pending” when the dashboard is waiting for the participant’s device to upload their completed doses. You may see multip...