Q: My site would like to request a resupply/exchange/return for devices or supplies. How would we do this?

A: Please reach out to our support team so we may process your request.

1. Create a Supply ticket using one of the following methods
   • Email supply@aicure.com
   • Complete our online form, using “Supply Request” as the ticket type
2. Include all pertinent information such as:
   • Trial ID
   • Site ID
   • Site Address
3. If you are requesting a Resupply, Exchange, or Return be sure to provide the following details:
   • If a Resupply, please note the quantity of each device/item you need
   • If a Device Exchange, please specify the Device ID (5/6 digit number located on the rear) and the reason for the exchange (e.g. damaged, power issue, etc)
   • If a Return, please specify the Device IDs (if applicable), any accessories, and quantity of each item