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Need some assistance using AiCure? One of our Knowledge Base articles may be able to help!

AiCure Account

  • Site and User Tracker (SUT)
      The SUT serves as the master record for users and shipment information and is critical to AiCure operations for the study. The SUT will be utilized by AiCure to execute contracted operations for the study, including but not limited to: User accounts - granting, revoking, or  access Site SIV Dates Red alert email distribution list Weekly reporting distribution list Clinical Site Services ...
  • How Do I submit AiCure Access Requests as a Sponsor/CRA/CRO?
    Per AiCure policy, we may only process access requests that have been submitted to us by users identified as Authorized Requestors within the sponsor team.   Please have the Site & User tracker updated with the relevant information. The Authorized Requestor identified for your trial can then submit this document to AiCure support to be processed. ONLY current and actionable changes should be hi...
  • Details on my AiCure account need to be updated. How do I change them?
    If your phone number needs to be updated, you can reach out to AiCure support and we can assist with making the change. You can reach out in the following ways: Submitting a ticket via our Help Center Portal Emailing support@aicure.com Using the live chat feature For security purposes, if the email or name on your account need to be updated or corrected, please reach out to your sponsor tea...
  • How do I Request AiCure Access as a Site Coordinator?
    Per AiCure policy, we may only process access requests that have been submitted to us by users identified as Authorized Requestors within the sponsor team. Please reach out to the study sponsor assigned to your site and request to be granted access. They can have your information added to the Site & User Tracker (SUT) which can be submitted to us. We will then use this to grant you access to th...
  • I requested a password reset, when does the link in the email expire?
    When you request your AiCure password to be reset, you will receive an email containing a link. That link expires after 10 minutes. If it expires, you will see the following screen if you try to use the link and will need to request a new one.  
  • My AiCure Welcome Email expired. How do I get a new one?
    AiCure welcome emails expire 72 hours after they are sent. If you attempt to use the link after it expires, you would see the screen below and will need to request a new one.     To request a new one, navigate to login.aicure.com and click on the "Forgot Password?" link.     If your account has not yet been activated, a new Welcome email will be sent to you with the subject line "Welcome to A...