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Need some assistance using AiCure? One of our Knowledge Base articles may be able to help!

All General Articles

  • How to Register a Patient Connect App Participant
    After a patient has voluntarily agreed to participate in the study and signed the informed consent form, the site coordinator must register the patient in AiCure. Please note that most trials have a screening period even if the participant is not dosing during the screening period of the trial all participants should be registered during screening and not wait until the randomization date. When...
  • How to Start Next Period on the Dashboard
    Q: My participant has completed their period and is ready to move to the next. How do I start the next period?A: This change cannot be reverted if all steps are followed, so please ensure the participant is ready to be moved into the next period before proceeding. If the participant is ready, they may be moved to the next period by following the steps below: Part 1: On the DashboardClick Here f...
  • How to Deactivate a Patient Connect app Participant
    This article details the process of deactivating a participant as a Patient Connect app user. If you are looking for instructions on how to deactivate a participant as a Two-Way Texting user, please refer to the following article: How to Deactivate a Two-Way Texting Participant Q: Can you briefly describe the main steps involved in deactivating a Patient Connect app participant on the dashboard...
  • How to Navigate the AICure Sponsor Dashboard
    Table of contentsSTUDY LEVEL DATASITE LEVEL DATAPARTICIPANT LEVEL DATA: IntroductionThe Sponsor Dashboard allows the study team to monitor on-demand access to study, country, site and participant-level data.By using the tabs on the left-hand side, the study team can quickly navigate through the data.   STUDY LEVEL DATA:Back to topAt the Study Level, teams can monitor the number of active partic...
  • How to Switch from the Patient Connect app to Two-Way SMS Text
    Q: I registered my participant as a Patient Connect app user, however I need to switch them to Two-Way SMS Text instead. How can I do this?A: For certain trials, you can register your participant so they can log their daily activities in two different ways: using the Patient Connect app, and through Two-Way SMS text. If you originally registered your participant as a Patient Connect app user an...
  • How to Use the Patient Connect App PIN Code
    Q: My trial is configured to utilize the Patient Connect app PIN code. How does this feature work?A: Depending on the configuration of your trial, your participant may be required to set up a PIN code within the Patient Connect app. This adds a layer of extra security to ensure only the participant can complete activities within the app.After being activated in the app, the participant will cre...
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