Q: I registered my participant as a Patient Connect app user, however I need to switch them to Two-Way SMS Text instead. How can I do this?

A: For certain trials, you can register your participant so they can log their daily activities in two different ways: using the Patient Connect app, and through Two-Way SMS text. If you originally registered your participant as a Patient Connect app user and would like to switch them to Two-Way SMS text, you can follow the steps below to switch them.

Please Note: Two-Way SMS Text is not available for all trials. If you are unsure if your trial is configured to use this feature, please check with your sponsor team.

Also note that, if your participant is registered as a Two-Way SMS Text type user, they currently cannot be switched to using the Patient Connect app. Similarly, once they are switched from the Patient Connect app to Two-Way SMS texting, they cannot be switched back. Please reach out to the AiCure support team for assistance.

Switching the participant from the Patient Connect App to Two-Way SMS Text

Before you begin, please ensure your participant's Patient Connect app is updated to the most up-to-date version (version 2025.7 or later). Participants using an older app version will not be able to complete these steps.

To confirm the app version, you can check at the bottom of the "Support" tab within the app. If the version is 2025.7 or higher, your participant is ready to switch.

If your participant is using an outdated app on an AiCure provisioned device, please reach out to the AiCure Support team for assistance.

If the participant is using an older app version on a personal device, navigate to the Apple App Store or Google Play Store to update to the current version.

The participant can also uninstall and reinstall the app to get the latest version. However please ensure all of their data is uploaded to the dashboard prior to doing this.

Part A: On the Site Coordinator Dashboard

1. Log into the AiCure portal (login.aicure.com) and select your study
2. Click on the Participant ID
3. Click on the PARTICIPANT SETTINGS tab
4. Click on the MANAGE PARTICIPANT dropdown list
5. Select CHANGE PARTICIPANT TYPE
6. Carefully read through the window, then click PROCEED
7. Enter the participant's mobile phone number and time zone. Ensure the number you enter is the participant's current mobile number and not a landline. Then click PROCEED
8. Confirm the information you entered, then click SUBMIT

An update will be sent to the Patient Connect app on the participant's device to complete this change ("Update Pending").  The "SMS Text (Inactive)" type will be displayed on the summary tab of this participant until the participant agrees to accept SMS messages on their device.

Part B: On the Participant's Device

1. Instruct the participant to open the app while connected to the internet to download the update (if the app is already open, instruct them to close and reopen it)
2. Please wait while the update downloads
3. Once complete, the participant will be presented with the following message in the app which will prevent them from continuing to use it:
   • "Do NOT use the app on this device! Please delete the application from your phone. If you have any questions or issues, contact your site"
4. If the participant is using their personal device, instruct the participant to delete the application from their device. If the participant is using an AiCure provisioned device, you may collect it and reach out to AiCure support to reset the application.

5. The participant will also receive a text message at the phone number they provided requesting their confirmation that they agree to receive texts on their device.
6. Instruct the participant to carefully read through the text and reply "A" or "Agree"

Once they respond to the text their Patient Type status will change to "SMS Text (Active)" and they will proceed to receive future texts to participate for the remainder of the trial.