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HOW CAN WE HELP YOU?

Need some assistance using AiCure? One of our Knowledge Base articles may be able to help!

  • How Can I Resolve Reimbursement Concerns for my Participants?
    Depending on the trial, participants are provided reimbursements for their time and effort of using the app. Also dependent on the trial, they will receive reimbursed when they either fully complete all of the dosing steps in the app, complete questionnaires, or both.   AiCure currently only tracks and reports how much participants should have earned from the date they are registered onwards. A...
  • How To Check Total Reimbursements Earned on the Dashboard and in the App
     Q: How can I see the total reimbursements my participant earned over the course of the trial on the dashboard?A:  Depending on the trial, participants are provided monetary reimbursements for their time and effort of using the app. Also dependent on the trial, they will receive reimbursed when they either fully complete all of the dosing steps in the app, complete questionnaires, or both. Dose...