Q: I am a patient currently using AICure in a clinical trial. If I need assistance using the app, what should I do?

A: To protect your privacy and comply with HIPAA requirements, AICure is unable to provide direct support to patients by phone, live chat, or email. If you need assistance with the Patient Connect app, please contact your clinic or study site. They can help answer your questions and provide guidance. If additional technical assistance is needed, your clinic can contact our support team on your behalf.

Q: My clinic referred me to contact AICure Support directly. What should I do?

A: Please follow up with your clinic or study site for assistance. While we are unable to provide direct support to patients, your clinic can contact us on your behalf so we can assist them while maintaining compliance with HIPAA requirements and protecting your privacy.