After a patient has voluntarily agreed to participate in the study and signed the informed consent form, the site coordinator must register the patient in AiCure. Please note that most trials have a screening period even if the participant is not dosing during the screening period of the trial all participants should be registered during screening and not wait until the randomization date. When registering the participant, we recommend connecting the participant's device to WiFi to ensure connection stability.

This article details the process of registering a participant as a Patient Connect app user. If you are looking for instructions on how to register a participant as a Two-Way Texting user, please refer to the following article: How to Register a Two-Way Texting Participant

Q: Can you briefly describe the main steps involved in registering a participant on the Site Coordinator Dashboard?

A: Registration is a 3-Part Process: adding the participant to the Dashboard, preparing their device, and activating the app. Please follow the steps below to register your participant:

Part 1: Adding the Participant to the Dashboard

Click Here for Part 1 of the Video Tutorial

1. Log into the AiCure portal (login.aicure.com) and select your study
2. Click "Add Participant" at the top of the page
3. Enter the Participant ID and select the app language
4. Enter the participants' mobile phone number. Text message reminders will be sent to this device throughout the study
5. Select a treatment regimen for the study period (if applicable to your study)
6. Confirm the start and end dates of the first study period
7. Set the participants' dosing reminder time
8. Select the visit time
9. Review the registration summary and make any final edits using the pencil icon. Once you have confirmed the participant registration information is correct, click “Complete Activation"
   • TIP: Information selected during the registration period such as dosing reminder time and visit time can be updated after registration. You can find step-by-step instructions on the AiCure Help Center (support.aicure.com).
10. An activation code will be displayed once dashboard activation is complete

If you already have the app ready on an AiCure device or Participant's BYOD device, continue to Part 3. There you will enter the activation code into the Patient Connect app on the participant's device. Otherwise, continue to Part 2.

Part 2: Preparing the Patient Connect App on a Participant Device or AiCure Device

Participants have the option of using their own device or an AiCure-provisioned device for study activities. Proceed to the appropriate setup instructions below.

• It is VERY IMPORTANT that the participant installs the “Patient Connect by AiCure” application from the Apple or Google Play app store.
• AiCure Patient Connect is a Purple Checkmark icon and will read “Patient Connect by AiCure” in both app stores.

Personal Device Setup

1. Turn the device on and connect to WiFi
2. Download the purple AiCure Patient Connect app from the app/play store
3. Launch the Patient Connect app and enter the activation code displayed on the dashboard, following the Patient Connect App Setup instructions

AiCure Device Setup

1. Determine which device the participant will use
2. Turn the device on and connect to WiFi
3. Ensure you see the lockdown screen with the purple Patient Connect app
4. Connect a charger to the device and ensure that the device charges. Send the charger home with the participant and remind them to keep the device charged, powered on, and connected to WiFi
5. Launch the Patient Connect app and enter the activation code displayed on the dashboard, following the Patient Connect App Setup instructions

Part 3: Activating the Patient Connect App

Click Here for Part 2 of the Video Tutorial

1. Launch the patient connect app on the participant's device. Ensure the device is connected to the internet (WiFi connection recommended)
2. Enter the activation code generated after registration in the site dashboard. Setup will automatically begin and will take approximately 30-60 seconds depending on internet connection strength. The screen will show “Setup Complete” once done
3. The app will prompt the participant to read through some introductory pages. The participant must read and agree to the data privacy and terms & conditions before proceeding
4. Lastly, enable permissions for notifications, microphone, and camera access

Q: What if I fail to register the participant on time?

A: It is important that the participant is registered during their first day participating in the AiCure portion of your trial. If the participant is registered late it could impact questionnaires and visit schedules. Some of this can be corrected by posting a ticket to the Help Center. We can then send you a Data Change Request (DCR) to change the screening start date.

Q: Is it mandatory to enter a mobile phone number?

A: Entering your participant's mobile phone number allows for communication to the system for interventions as well as SMS notifications. The number is not mandatory but it is highly recommended. If the participant does not want to provide their cell number, enter the participant's ID number when prompted for a mobile number.

Q: What if I forgot the activation code number?

A: If you fail to record the activation code and close the window, you can get a new one. Navigate to the Participant Settings tab for this participant on the dashboard. You will see a New Device button. Pressing that button will generate a new activation code which you can use to register the device.